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    Starbackdrops ship worldwide! We will notify you if there is an issue with filling your order. Please pay attention to your Email.

    The delivery time includes the production time and shipping time.

PRODUCTION TIME:

    The production time of printed backdrops is about 2-3 days for sizes 3x5 FT, 5x6.5 FT, and 5x7 FT, and about 3-6 days for other big sizes.

SHIPPING TIME:

    For most countries in North America and Europe, the expedited shipping time is about 4-7 business days; the standard shipping time is about 8-15 business days.

    For countries in South America and Africa, the expedited shipping time is about 5-10 business days; the standard shipping time is about 10-18 business days.

    Some remote areas will cost more time. There will be a 1-3 days difference in arrival time when shipping to the same country but different address. Our delivery time is an estimated arrival time which is not guaranteed. If you don't receive your package for a long time, please contact us, we will help you to solve the problem.

SHIPPING METHOD:

    We usually ship orders via DHL, TNT, CNE, UPS, FedEx

SHIPPING FEE:

We choose tax-included express in European countries, so you don't usually have to pay it. The tariffs in Canada, Mexico, India, and Brazil are usual, and specific tariffs are regulated by the price of goods. We will try to ensure the interests of our customers.

Please note, it's your responsibility to find out about the import tax situation in your country.

If have any problems please contact us by Email: service@starbackdrop.com

StarBackdrop strives to provide the highest quality products in the photographic industry.

Please read our return policy:

We don't accept any return if our items have not been damaged when you get them. Because of the special nature of background products, we cannot make a second sale. Every order is unique. Thanks for your understanding.

If we send the wrong backdrop to you due to our mistake, please contact us. （Our staff will ask for your backgrounds photo to check for damage or an error from us, please cooperate with us, thank you!)

If your item arrives with production defects or flaws, there is no need to return it. We can arrange a replacement (a new one of the same style).

We can not return or replace your orders in case you ordered the wrong backdrop(wrong size, wrong picture, or anything not our mistake) by yourself.

We can not cancel your order once the printing starts or your order has been shipped just because you don't want it suddenly or for other reasons. We explain the production time and shipping time clearly on our site. Please read it before placing an order, thanks.

If you need to cancel the order, we will deduct 20%-40% of your order value as a processing fee.

All returns must be made within 20 days of receiving your merchandise.
All backdrop, photo props, and studio equipment returns must be approved by Starbackdrop.

Please Note:

1. Due to folding transport, it is normal to have slight fold marks. Please try ironing and cleaning to remove. Due to the material, the fluff will have small scratches, which is normal, you only need to clean or iron it. If you can't solve it, please contact us.
2. Our material is microfiber which has been recognized by many photographers around the world. Please read our material description carefully before placing orders. We do not support refunds if you do not like the material.
3. Once shipped, all orders' shipping costs cannot be refunded.
4. We do not guarantee the color is 100% as what you see through your display screen due to monitor differences. But please do not worry, our computer print backdrops are of high quality.
5. If you need to return your order, you need to bear the return shipping fee. 
6. All custom backdrops can not be returned. The clarity of your custom backdrop depends on the image you uploaded. Please upload a better image. If there is a problem with your custom backdrop order, please contact us. We will send you a new one or give you a refund.
7. Our delivery time is estimated arrival time which is affected by several factors, so we can not guarantee. There will be a 1-3 days difference of arrival time when shipping to the same country but different address. If you don't receive your package for a long time, please contact us, we will help you to solve the problem. 

If our backdrops have any problem, please contact us within 5 days of receipt of your order. Because of the special nature of our products, we can not accept the return if there is no quality problem.

Email: service@starbackdrop.com
If you don't get our reply with your email within 2 days, we recommended checking your spam email. Sometimes this may happen.

We offer any size backdrops even your custom backdrop, there is no limit to the size range.

But only a few of the common dimensions are shown on the site, ranging from 3ft wide all the way to 20ft wide.

If you don't know how to choose your backdrops size, please read these questions:

1. Full-body or waist-up?

If you are planning to take full-body portraits, make sure to use a rubber floor mat to match the background. Or you will need a backdrop that is long enough to extend onto the floor, we also have many backdrops including the floor that save your budget.

2. How big is your studio space? 

We recommend measuring the space where you plan to use the backdrop, especially if it is for an event. It can be frustrating to show up on the day of an event, only to realize your backdrop is too big (or too small) for your venue.

3. How many people do you plan to photograph?

 1-2 People = 5ft wide; 2-4 People = 6ft-8ft wide; 4+ People = 8ft-10ft wide; Extra Large Groups= 20ft; Big Event= Custom bigger wide.

Please read our size description.

All backdrop sizes are listed width by height, if you choose the backdrop picture is horizontal version, then the larger number is the width of the size; if the picture is vertical version, then the smaller number is the width of the size.

If you need a very specific or unusual size please contact us by

Email: service@starbackdrop.com